FAQ
How many coupon codes can be used per order?
We allow only one coupon to be used per order. If you have more than one code, you might be able to use your other code sometime in the future if you want to make an additional order with us, but each order only allows for one code. If you think there is a glitch in the use of your discount code please contact us at [email protected] and we will do the best we can to help you out.
How do I know which size will work best?
Be sure to read the product’s individual “Size Chart" and look over the fit description at the top of the chart. If an item fits a certain way or if there is anything important you should know, we will mention it here. Compare the measurements on the size chart with your size to see how this specific item will fit.
Customer love is available Monday thru Friday 9:00 a.m to 6:00 p.m. Pacific time. We will do whatever we can to help you find the perfect size.
What are your best sellers?
Follow the link to shop our best selling items!
What if something I ordered arrived damaged?
Contact us right away at [email protected] with a picture of the damage. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.
Do you offer price adjustments?
Yes, we offer a price adjustment ONE TIME on items purchased within 7 days of purchase. To claim a price adjustment send us an email to [email protected] within 7 days of the purchase date. Price adjustments are issued as store credit. You will receive a digital gift card with the store credit amount.
We do not, however, offer price adjustments on items purchased during site wide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales), Final Sale or are part of the Clearance section.
Shipping
What's the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. Otherwise, you can send us a note and we can provide an update.
When will my pre-order ship?
All items purchased on pre-order have shipping information disclosed on the product listing. Navigate to your product item, scroll down, on the right hand side you will see the expected shipping date in red.
What if I need to change my order?
We process orders quickly (orders placed before 12PM, usually ship the same day), but we’ll always try our best to make changes before we ship your order. The best way to do so is to email us immediately at [email protected] with "URGENT" in the subject line.
How much duties and taxes will I have to pay?
International shoppers and checkout easily via E-Global on our site. This allows you to view and pay for all duties and taxes prior to the package arriving at your door.
When will custom embroidery ship?
We kindly ask for a 3-4 week shipping turnaround time on all custom hand embroidered items. You will be notified of shipping once the order is complete. All embroidery items are final sale and can not be returned or exchanged.
What is your shipping policy?
FREE ECONOMY SHIPPING ON USA ORDERS OF $100 OR MORE
Most of our orders are shipped within 24 hours of purchase Monday - Friday from our San Diego warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 4-7 business days of its ship date. You will receive a shipping notification email with tracking information.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Please note, we do not ship on the weekend or holidays.
STANDARD 2-3 BUSINESS DAY SHIPPING
Orders placed for priority service are treated as such. We ship all priority orders that are placed before 10AM Monday - Friday the same day from our San Diego warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 1-3 business days of its ship date. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Please note, we do not ship on holidays.
OVERNIGHT SHIPPING
Orders placed for overnight service before 10AM PST Monday - Friday will ship out the same day and will arrive the following day (excluding holidays and weekends.) Please note: at this time Saturday delivery is not available. If overnight shipping is selected for an order placed on a Friday, please be advised that your package will not be delivered until Monday. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
INTERNATIONAL SHIPPING
We offer $25 shipping to our international customers. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.
Taxes and Customs
Import duties and taxes are applied at checkout and should not be charged at delivery.
Returns/Exchanges
How do I make a return/exchange?
We want you to be in love with your purchase and us. If you are not completely satisfied with any part of your order please click here to do a return or exchange within 30 days after your purchase. After 30 days we will not accept your return. Additionally, refunds may only be issued to the original credit card on file. A restocking fee between $6-$10 will be deducted from your refund. Items should be returned new, unused, and with all tags still attached. Returns that are damaged, washed or altered will not be accepted.
Clearance items are final sale and are non-returnable. ** Please note ** Sale items purchased during site wide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales) are eligible for an exchange or return for store credit only via digital gift card. Clearance items are final sale and are non-returnable.
How long does the return/exchange process take?
The entire process takes as little as two weeks. Once you send an item back it will reach us typically within 3-10 business days.
Please note that once we refund your return amount to your credit card, the credit may take up to 7 business days to reappear to your statement, depending on who you bank with. If you're ever wondering about status, reach out and we'll happily provide some insight!
If you need to make a return or exchange click here to start.
What items are final sale?
+ All SALE purchases are FINAL SALE. Return requests on sale merchandise will not be accepted.
+ All International orders are FINAL SALE.
+ All bedding, stuffed dolls/toys, teethers, hair accessories, underwear, socks, and tights are FINAL SALE and will not be accepted as a return.
+ Gift wrapping is FINAL SALE and not available for a refund.
+ All returns are accepted at the sole discretion of Noble (fancy talk for make sure your return meets our return policy requirements above).
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